Mastercard and CTOS Collaborate to Expand Credit Access and Improve Risk Management
Enhanced credit risk consulting services provide financial institutions with richer data insights to improve decision-making on loan approvals, reduce default rates and optimise profitability
Mastercard and CTOS Malaysia have announced a strategic collaboration to provide credit risk transformation services, addressing credit underwriting and loan approvals, portfolio growth and collections. The services for financial institutions are expected to bring global best practices in credit risk management for individuals and SMEs to Malaysia – such services in the past have delivered an increase in approvals for unsecured loans of approximately 5-10% while achieving risk-adjusted-return targets.
The initiative increases access to financing for small businesses and individuals with an existing credit history. This is achieved by combining CTOS’ database of longer-term customer credit information and existing scorecards, with Mastercard’s global expertise, comprehensive data analytics and advanced consulting capabilities.
Beena Pothen, Country Manager, Malaysia and Brunei, Mastercard said, “This collaboration with CTOS is another step forward in Mastercard’s commitment to expanding access to credit. With 48% of SMEs in Malaysia still unserved or underserved, this collaboration directly addresses a gap and supports the growth of small businesses and entrepreneurs, who represent 96.1% of all enterprises in Malaysia as of 2024. By increasing access to credit, it aligns directly with the national level agenda through the 13th Malaysia Plan to build a resilient, high-income, and inclusive nation.”
Global approval rates for credit cards and personal loans from open-market sourcing are typically upwards of 40%. A key factor in improving these rates in Malaysia is the utilisation of credit information from private bureaus, where annual exercises for improved risk management with private bureaus, compared to markets such as India and the Philippines, are far less common.
Private bureaus, such as CTOS, provide data across a longer period, summarised scorecards and performance data on rejected customers at a group level. Combined with Mastercard’s expertise in analysing the rich data set and turning them into actionable insights for banks through its advanced consulting capabilities, this collaboration transforms credit underwriting policies and enables banks to make better informed lending decisions. This enhanced data-driven approach not only increases loan approval rates, but also reduces default rates and optimises portfolio growth for banks, while increasing access to credit for small businesses and individuals who were historically rejected based on former loan assessment models and limited data sets.
Kevin Loh, IGCEO of CTOS Digital Berhad, said, “This collaboration represents a meaningful step forward in strengthening Malaysia’s credit ecosystem through advanced data analytics and innovation. By pairing CTOS’s depth of local credit data, governed under the Credit Reporting Agencies Act, with Mastercard’s global expertise, we are enabling financial institutions to assess risk with greater precision and confidence. The result is a more inclusive and resilient credit environment, one that promotes wider access to financing while upholding the highest standards of governance and data integrity.”
Beyond this, the collaboration will also enable financial institutions to better explore growth opportunities with existing customers – such as improving credit lines, pursuing up-sell or cross-sell strategies – supported by prudent risk management. This drives profitability for banks while enhancing engagement and experience for small businesses and individuals who were previously excluded from such services. It also aims to address collections by enabling banks to more effectively assess repayment trends and prioritise customers with high likelihood of non-repayment. In the longer term, such initiatives will increase the adoption of private credit bureau data, modernise and strengthen Malaysia’s financial ecosystem, and drive inclusive growth across the country.
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Wah Chan Marks 70th Anniversary with Activities that Bring Malaysians Together in Love and Celebration
In celebration of its 70th anniversary, Wah Chan Jewellery is bringing Malaysians together through heartwarming activities that inspire connection, joy, and shared memories with the Run2Love Love2Run fun duo run and the Shine! With Wah Chan Dance Challenge. Wah Chan looks to celebrate this milestone by giving back to their customers and Malaysians alike, sharing the love and moments they’ve experienced together and encouraging Malaysians to show their love.
This year’s anniversary is more than just a milestone, it’s an appreciation to generations of Malaysians who have made the Wah Chan name part of their most cherished moments. By engaging customers through fun, interactive activities and exclusive giveaways, Wah Chan hopes to reconnect with families, friends, and couples who have grown alongside the brand since 1955.
“For 70 years, Wah Chan has celebrated love in all its forms, from first promises to lifelong partnerships with Malaysians. With Run2Love Love2Run and Shine! With Wah Chan Dance Challenge, we’re inviting Malaysians to create meaningful memories, with the people they cherish most,” said Amanda Koo, Director of Wah Chan Jewellery. “It’s our way of saying thank you for 70 years of trust, and of looking forward to the next chapter – one filled with movement, joy, and togetherness.”
Wah Chan Run2Love Love2Run – A Celebration of Togetherness
More than a run, ‘Run2Love Love2Run’ is a tribute to Wah Chan as a symbol of love. The 5.5km fun duo run event will see couples participating, from partners to parents and children, from lifelong friends to new couples – to move side by side in a tribute to harmony, health, and heartfelt connection
Each registered duo, whether a significant other, family or friend, will receive two exclusive race shirts, “Fast & Furious” and “Slow & Steady”, representing the balance, harmony, and fun that define every meaningful relationship. Sprint, jog, or stroll, every stride becomes a shared sparkle in this celebration of love and togetherness.
Date: Sunday, 30 November 2025
Time: 6:00AM (flag off time at 7:07AM)
Venue: Wisma Wah Chan, No. 1, Jalan 51a/219, Seksyen 51a, 46100 Petaling Jaya, Selangor
And because love deserves a grand gesture, the celebration doesn’t stop at the finish line. The event will feature a special proposal moment, where couples can participate and capture the moment in a romantic proposal event.
Adding on to this, runners can participate in the run with style as Wah Chan will be giving away exclusive prizes, including ‘Best-Dressed’ and ‘Most Spirited Duos’. Participants can also look forward to exclusive finishing medals, photo-worthy experiences, and sparkling surprises from Wah Chan.
Registration is now open until 28 November 2025 (11:59PM local time) via https://www.jomrun.com/event/Wah-Chan-Run2Love-Love2Run. Interested participants can secure their slots and enjoy exclusive anniversary offers and privileges during the race pack collection period. Whether you’re running for love, with love, or because of love, Run2Love Love2Run is your invitation to move, connect, and sparkle.
Shine! With Wah Chan – Nationwide Dance Challenge
In conjunction with the anniversary celebration, Wah Chan has also launched the ‘Shine! With Wah Chan Dance Challenge’, powered by Suno AI’s “Wah Chan Shine With You” anthem. Running until 21 November 2025, the nationwide TikTok and Instagram contest invites Malaysians to dance, shine, and celebrate Wah Chan’s milestone 70th birthday. The challenge is a first for the brand as it continues on its legacy to connect with the new generation, showcasing talent and love for music and dance.
Participants can perform the official choreography or freestyle their own moves, incorporating Wah Chan elements such as jewellery, packaging, or outlets in their videos. To join, participants must follow @wahchanjewellery on TikTok and Instagram, post their videos using the official track, tag the brand, and include the hashtags #WahChanDanceChallenge #ShineWithWahChan #DanceTokMY #MalaysiaDance #WahChan70th #DanceChallenge. Multiple entries are allowed, and the finalists will be announced on 25 November, leading up to the Grand Final on 13 December 2025 at the Wisma Wah Chan Auditorium.
Winners stand to receive RM2,000 cash and a RM1,000 Wah Chan voucher, while nine finalists will each receive a Gold Blessing Gift Box and RM500 voucher.
Together, ‘Run2Love Love2Run’ and ‘Shine! With Wah Chan’ brings Malaysians a dual celebration of love, movement, and creativity, marking seven decades of Wah Chan’s enduring legacy for generations to come.
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First in Malaysia: Razorpay Curlec and NPCI International Join Forces to Introduce UPI Payments
Indian travellers can soon pay Malaysian merchants using UPI apps, with transactions settled instantly in ringgit
Reinforcing Malaysia’s position as a top destination for Indian travellers, Razorpay Curlec, the Country’s leading payment gateway, has partnered with NPCI International Payments Limited (NIPL) to bring India’s Unified Payments Interface (UPI) to Malaysia.
This partnership, formally signed at India’s Global Fintech Fest’ 2025, will empower Malaysian businesses to receive instant payments from millions of Indian travellers through their preferred UPI apps, marking a major step toward seamless and instant cross-border commerce between the two countries.
In 2024, Malaysia welcomed one million Indian tourists, who spent RM 6.11 billion - a 71.7% increase from the previous year. This growing travel corridor presents an opportunity to further simplify cross-border payments, enhancing convenience for Indian travellers and driving greater business for Malaysian merchants.
Through this partnership, Indian visitors will be able to pay instantly using UPI-enabled apps to Malaysian merchants, who will accept payments directly via Razorpay Curlec’s platform - settled in ringgit, without the need for international cards or extra integration. This groundbreaking partnership that links one of the world’s most advanced real-time payment systems, India’s UPI, with Malaysia’s fast-growing digital economy will usher in a new era of seamless, instant, and inclusive cross-border commerce.
Excited to bring UPI to Malaysia, Kevin Lee, Country Head and CEO of Razorpay Curlec, said, “Indian travellers represent one of the fastest-growing visitor groups to Malaysia, yet many still rely on cash or face high fees when using international cards. By enabling UPI payments, we will make it easier for them to spend and easier for Malaysian businesses to earn. It is a meaningful step toward frictionless payments and a stronger, digitally connected economy. Looking ahead, we are committed to driving continuous innovation that deepens financial inclusion and positions Malaysia as a leading hub for seamless cross-border commerce.”
Ritesh Shukla, Managing Director & Chief Executive Officer of NPCI International Payments Limited (NIPL), said, “UPI has transformed the way India pays, setting a global benchmark for speed, security, and interoperability. Extending its reach to Malaysia through this partnership with Razorpay Curlec will allow millions of Indian travellers to pay with the same convenience they have at home, and enable Malaysian merchants to benefit from a trusted payments network. It is a win for both economies and a major stride in strengthening digital cooperation across Asia.”
Angad Dhindsa, Executive Director and Head of Southeast Asia at Razorpay, said, “This partnership exemplifies how cutting-edge payment technology can break down barriers and create truly seamless cross-border experiences. By integrating India’s UPI system with Malaysia’s digital economy, we’re driving innovation that empowers businesses and consumers alike with instant, secure, and cost-effective payments. This is a major leap forward in accelerating Southeast Asia’s digital transformation and setting new standards for regional financial connectivity.”
Why UPI?
UPI, India’s flagship real-time payment method, has revolutionised how Indian businesses and customers transact by enabling instant, secure money transfers between banks and digital wallets, similar to Malaysia’s DuitNow network.
In September 2025, UPI processed around 20 billion transactions, underscoring its vital role in India’s digital economy and empowering millions of businesses and consumers with faster, seamless payments.
Hence, this partnership will now open new growth opportunities for Malaysian businesses by offering them unprecedented access to a vast, digitally savvy Indian customer base eager to transact effortlessly. For Malaysian merchants, the integration delivers the dual advantage of accessing a high-spending tourist market while maintaining local settlement and compliance standards.
This collaboration also aligns with the ASEAN Summit 2025’s broader push toward regional payment connectivity, which aims to link national systems through initiatives such as the common QR code standard and Project Nexus. Such efforts are expected to unlock new growth opportunities for micro, small, and medium enterprises (MSMEs) and tourism across Southeast Asia, enabling them to transact more seamlessly across borders.
By combining world-class technology with deep local insight, Razorpay Curlec is driving innovation in Malaysia’s payment landscape through industry-first partnerships and digital-first solutions. As a trusted partner to businesses of all sizes, Razorpay Curlec is empowering local enterprises to embrace seamless, secure, and modern payment experiences, fuelling growth and competitiveness in one of Southeast Asia’s most dynamic digital economies.
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Authentic, Trusted, and Smarter Than Ever: Lazada’s 11.11 Sweet Spot
Discover verified global icons to homegrown heroes and innovative features that make every purchase safe and rewarding
Every November, Malaysians dive headfirst into shopping mode - carts overflowing, tabs multiplying, and countdown clocks ticking fast. This year, Lazada Malaysia is doing more than delivering deals. With its 11.11 “Sweetest Brand Deals of the Year”, Lazada is giving Malaysians a reason to shop with confidence; authentic brands, smarter innovation, and peace of mind in every purchase.
Online shopping has become part of how Malaysians live, celebrate, and express themselves. In 2024, Southeast Asia’s total online shopping value reached USD128.4 billion, up 12 percent year-on-year, with Malaysia growing 19.5 percent - one of the fastest rates in the region, according to a Momentum Works report. And the growth isn’t slowing down. In August 2025, Bernama reported that Malaysia’s online spending hit RM625 billion in just the first half of the year, a RM13.5 billion increase compared to the same period in 2024.
With 98.0 percent internet penetration, Malaysian consumers can be considered among the most connected in Asia, and Lazada aims to be the platform where shoppers find both value and verification; trusted brands, transparent protections, and genuine innovation.
Millions of Brands, One Trusted Destination
Lazada connects Malaysians to the best of both worlds, welcoming millions of global icons and local heroes to strengthen LazMall for the mega 11.11 Sale, reinforcing its position as the trusted destination for authentic brands and exceptional value.
“At Lazada, we’re building a more intelligent and inclusive eCommerce ecosystem, one where every seller, big or small, has the tools and opportunities to grow,” said Kaya Qin, Chief Executive Officer of Lazada Malaysia.
“It’s about trust that flows both ways; between brands, sellers, and our customers who believe in them. This 11.11, we’re showing that Malaysians can enjoy the best of both worlds: quality and confidence.”
Every LazMall product carries the official LazMall badge, along with authenticity guarantees, visible warranties, secure payments, and clear return options, including Change-of-Mind where applicable. Lazada stands by every LazMall purchase, even offering refunds of up to five times the price if a product on LazMall is ever found to be counterfeit, one of the strongest consumer protections in Southeast Asia.
“The race to cheaper promos is losing its appeal,” said Kevin Yap, Head of General Operations, Lazada Malaysia. “We believe Malaysian shoppers are becoming more discerning. They care less about flash discounts and more about authenticity, reliability, and fair policies. That’s why Lazada is shifting its focus to brand governance, AI innovation, and quality assurance to build lasting trust and loyalty.”
The Sweet Spot Between AI and Trust
Technology is now making online shopping feel more personal, and AI Lazzie sits at the heart of that transformation. Powered by Alibaba’s large-language model Qwen, AI Lazzie acts like a conversational shopping companion helping Malaysians find what suits their lifestyle, compare options quickly, and check out with confidence.
During Lazada’s recent 9.9 campaign, AI Lazzie helped drive a 36 percent uplift in orders and a 34 percent increase in shopper interactions, showing that Malaysians appreciate guidance that feels smart and intuitive, rather than transactional.
Now, ahead of 11.11, Lazada is introducing a smart network of five AI Agents working together to make every shopping moment smoother and more trustworthy.
For Shoppers
Behind the Scenes
Together, these innovations turn AI from a background tool into a built-in co-pilot that supports every click, making Lazada’s 11.11 shopping experience smoother, safer, and more rewarding for Malaysian consumers.
This year, Lazada’s focus is simple: making every purchase a confident one. On LazMall, every product is verified, every transaction protected, and every recommendation powered by innovation made for Malaysians. So, shoppers heading online to LazMall (Lazada) this 11.11 will be enjoying authenticity, safety, and innovation that makes every ringgit count.
Because the sweetest deal isn’t just about how much you save, it’s about how confidently you shop.
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Selangor Techsphere Summit 2025: Where Global Industry Meets Malaysia’s FutureMalaysia’s manufacturing landscape is entering a defining decade. Automation, AI and sustainability are reshaping how factories run, how supply chains move and how talent is developed. Selangor, the nation’s most industrialised and innovation-driven state, is stepping forward to lead this transition.
Held on 11 and 12 November 2025 at the Kuala Lumpur Convention Centre, the Selangor Techsphere Summit 2025 brings together global industry experts, technology innovators, investors and policy makers to accelerate Malaysia’s journey into the next era of industrial growth.
A major highlight of the Summit is the keynote by Prof Henrik von Scheel, known globally as the Father of Industry 4.0. His session will unpack global shifts in automation, resilience, productivity and talent — and the capabilities manufacturers need to thrive in a competitive industrial era.
Across two days, the Summit will feature international and Malaysian leaders sharing practical pathways for technology adoption, sustainability and skills growth.
Key speakers include:
• Prof Henrik von Scheel — architect of Industry 4.0 and global industrial strategist.
• John Broadbent — Founder, Smart Manufacturing Group (Australia).
• Bob Gill — General Manager, ARC Advisory Group (Southeast Asia).
• Dr Michael Tay — Senior Vice President, Siemens Malaysia.
Conference themes include:
• Smart Manufacturing and Automation — robotics, digital twins and connected factories.
• Digital Ecosystems — AI, data-driven operations and 5G integration.
• Sustainable Manufacturing — low-carbon production and green energy.
• Workforce Transformation — HRD Corp-aligned upskilling and technical qualifications.
• Investment and Industrial Development — strengthening Malaysia’s competitiveness through public-private collaboration.
Designed for manufacturers, SMEs, corporates and technology leaders, the programme focuses on real-world solutions that deliver measurable industrial impact.
The Summit is co-organised with Hannover Fairs Asia-Pacific, the regional arm of Deutsche Messe, organiser of the world-renowned Hannover Messe.
This partnership brings global industrial standards, forward-looking insights and international networks directly into Malaysia’s industrial ecosystem.
Tim Bostridge, Managing Director of Hannover Fairs Asia-Pacific and Australia, says:
“Techsphere allows industry leaders to see where technology is moving, learn what is working internationally, and connect with the right partners to build capabilities faster. It shortens the learning curve and helps the Malaysian industry compete at a global pace.”
Through global best practices, technology showcases, B2B matching and leadership sessions, the Summit links Malaysian companies to proven international models and accelerates collaboration opportunities across Europe, Asia and ASEAN.
For the Selangor State Government, Techsphere is a strategic platform to strengthen its position as Malaysia’s industrial and innovation hub. Selangor contributes nearly 26% of Malaysia’s GDP and is home to key manufacturing clusters across Shah Alam, Klang, Subang Jaya, Sepang and Cyberjaya.
Through its RS-1 Plan and talent initiatives such as IKTISASS, Selangor is building a workforce ready for automation, digital integration and clean industry. The state’s industrial parks and digital investment zones are powering growth in electronics, logistics, aerospace, food manufacturing and advanced services.
Menteri Besar of Selangor, Dato’ Seri Amirudin Shari, emphasises:
“Together, we can shape the technological future of this state. Techsphere reflects Selangor’s commitment to build an inclusive and sustainable industrial economy, backed by talent, innovation and strong policy support.”
This Summit strengthens Selangor’s role as the nation’s platform for advanced manufacturing and a rising hub for high-value, technology-driven industries.
Seats are limited. Delegate passes are available at a 50% early-bird rate.
Register: https://hannoverfairs.eventsair.com/selangor-techsphere-summit/sts-25-registrations/Site/Landing
More info: www.selangortechsphere.com
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AI-Driven ERP Solutions Gain Traction in Malaysia as Businesses Seek Greater Efficiency
Malaysia’s mandatory eInvoicing rollout has spotlighted a critical vulnerability in many businesses: fragmented systems. From accounting software to inventory and MRP tools, disconnected platforms are slowing down operations and increasing compliance risks. As companies scramble to meet regulatory demands, the limitations of legacy setups are becoming painfully clear.
ERP systems offer a logical solution—but outdated perceptions persist. Many Malaysian businesses still associate ERP with clunky, expensive platforms they explored years ago. Traditional ERP vendors often tout “AI-powered” features, but deliver little substance. After a few surface-level meetings, businesses conclude: “AI isn’t ready,” or “ERP doesn’t need AI.” These assumptions are not only outdated—they’re costly.
Like the fable of the Tortoise and the Hare, Western ERP giants once raced ahead, confident in their dominance. But in industries from automotive to renewables, Asian challengers are flipping the script. US and European ERP leaders now find themselves trailing behind nimble, innovative players from Asia who are redefining the rules in uncharted territory.
Traditional ERP giants are content with the narrative that AI has minimal impact on ERP—because they’re not ready. But the truth is clear: AI is already transforming ERP. Multiable, a next-gen ERP platform with built-in AI agent builder, is leading the charge. Say goodbye to bloated consulting fees and flashy PowerPoint promises. With no-code design and agentic AI, Multiable slashes POC cycles by over 50%, delivering results at lightspeed.
Across Asia, public companies and multinationals are migrating from legacy global ERP systems to rising regional stars. Multiable, widely regarded as the best ERP for mid-size to large enterprises, is a key beneficiary of this shift—backed by a growing portfolio of successful deployments in listed firms and MNCs.
Unlike local accounting tools or basic HRMS platforms that trade functionality for affordability, Multiable offers enterprise-grade capabilities at a fraction of the cost of traditional Western ERP providers. Its strategic use of AI agents delivers high performance without the price tag—making it a compelling choice for ambitious Malaysian businesses.
Take procurement. Traditional ERP flags backlogs; better ones send reminders. Multiable goes further. Its agentic AI nudges vendors to update shipment statuses, auto-updates ERP data, and flags operational risks—all without human intervention. Tasks like updating purchase orders and notifying management—once manual even with ERP—are now 90% automated.
ERP and CRM systems streamline workflows, but they can’t fix passive after-sales culture. Many reps avoid upselling, fearing extra work despite promised commissions. Multiable’s AI analyzes service records and customer interactions to detect upsell opportunities, triggering follow-up workflows and management oversight. Early adopters report a 10–50% boost in recurring income from existing clients.
Multiable’s LAIDFU agent builder empowers businesses to create AI bots that eliminate clerical tasks across ERP processes. If traditional ERP cuts costs from 100 to 70, Multiable’s AI-powered platform drives it down to 30–40—redefining operational efficiency.
Reports from Business Insider to The Economist warn of an existential crisis for consulting giants like Accenture and PwC amid the AI revolution. As these firms struggle to adapt, many business leaders admit their legacy consultants offer little actionable insight in today’s fast-moving landscape.
Be open. Don’t blindly follow outdated practices. Trust in Asian tech. In the AI era, clinging to the past can be fatal. “A few conversations with Multiable won’t cost much—but could save your business from an unexpected existential crisis.” quoted from Stanley Pang, Regional Sales Director of Multiable in Malaysia and Singapore.
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Malaysia: The Rising Global Digital GBS Hub Powering Next-Generation Investments
The GBS ASEAN Summit 2025 today provided a decisive strategic vision for Malaysia’s Global Business Services (GBS) industry, marked by two significant announcements designed to strengthen the nation's digital economy and secure its position as a regional hub.
Held on 30 October, 2025 under the theme “GBS 5.0: Human-Centric, AI-Driven, Impact-Focused,” the Summit witnessed the official exchange of a Memorandum of Agreement (MOA) between GBS Malaysia and Universiti Kebangsaan Malaysia (UKM), and the launch of the GBS Malaysia Mid-Term Report 2025.
YB Gobind Singh Deo, Minister of Digital, stated in his officiating address, "The Global Business Services sector is a critical pillar of Malaysia's digital economy, driving vast digital investment and creating high-value employment opportunities across the nation. Our government is fully committed to providing the policy frameworks and support necessary to cement Malaysia’s leadership as the regional hub for the GBS industry."
The MOA between GBS Malaysia and UKM is a crucial step to future-proof the industry, creating a national talent pipeline to meet the rapid demand for high-value skills. This partnership establishes a direct bridge between GBS companies and undergraduates, ensuring that university curricula are aligned with industry needs in areas like Artificial Intelligence, data analytics, and digital operations.
Adjunct Practice Prof. Alex Liew, Chairman of PIKOM commented, "This strategic MOA with UKM is the definitive blueprint for future-proofing our industry's human capital. The GBS sector's growth is directly tied to a future-ready talent pipeline, and by aligning university curricula with high-value demands like AI and data analytics, we are ensuring Malaysia remains not just a cost-effective location, but a talent-led digital powerhouse in ASEAN."
Further amplifying the country's commitment to digital excellence, the GBS Malaysia Mid-Term Report 2025 was officially launched, detailing the sector's remarkable progress since the 2022 strategy launch.
This comprehensive document provides policymakers, investors, and stakeholders with a clear, evidence-based view of the sector’s trajectory and necessary strategic realignment. The report highlights emerging opportunities, identifies critical challenges, and outlines the strategic actions required to ensure the GBS industry remains competitive, resilient, and firmly on track to achieve its ambitious 2027 growth targets.
Key Data from the Mid-Term Report:
“Our success will depend on how effectively we integrate technology, knowledge, and human capital into one cohesive, future-ready ecosystem,” emphasized Raymond Davadass, Research Chair of GBS Malaysia. “By bridging talent gaps and advancing collaboration, Malaysia is poised to become a global center of excellence for digital innovation, service delivery, and sustainable growth.”
Dr. Mandy Sim, Research Lead and Associate Professor at the University of Nottingham Malaysia added, "The Mid-Term Report is a testament to the powerful synergy between industry, academia, and government. Our collaborative, evidence-based approach provides a robust framework to guide Malaysia's ascent as a leading global GBS hub."
The Summit culminated a high-impact day of regional collaboration and thought leadership, concluding in the evening with the prestigious GBS ASEAN Awards 2025. These awards honoured the outstanding achievements and leadership demonstrated by individuals and corporations across the regional GBS ecosystem. Graced by MA Sivanesan, Deputy Secretary General (Digital Development) of the Digital Ministry, the ceremony celebrated 58 outstanding winners, including 28 individuals and 30 corporations. This achievement is a testament to the GBS sector’s strength, innovation, and contribution to ASEAN’s digital economy.
Anthony Raja Devadoss, Chairman of GBS Malaysia added, “GBS Malaysia’s mission is clear; to position Malaysia as ASEAN’s strategic GBS hub, powered by innovation, talent, and purpose. This Summit provides the perfect platform for ideas to turn into action and the Awards, to celebrate excellence and innovation in the industry.”
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GIANT Celebrates 81 Years of Retail Excellence with Business Partners Awards Dinner and a Renewed Vision for the Future
In celebration of its 81st anniversary, GIANT, Malaysia’s pioneering supermarket chain, hosted its Business Partners Awards Dinner, honouring the suppliers, collaborators, and industry partners who have been instrumental in shaping the brand’s growth and success over the decades.
The event, themed “Together We Shall Endeavour, Succeed, Advance”, paid tribute to GIANT’s long-standing legacy and its continued evolution under GCH Retail (Malaysia) Sdn Bhd, part of the Macrovalue Group. The celebration brought together key business partners, retail leaders, and industry stakeholders for an evening of recognition, appreciation, and renewed commitment to shared growth.
In his opening remarks, Cheah Yong Hock, Chief Executive Officer of GCH Retail (Malaysia), expressed his appreciation to business partners for their steadfast support and collaboration over the years. He reaffirmed the company’s commitment to continuous improvement, operational excellence, and sustainable growth, emphasising the shared role of suppliers and partners in shaping GIANT’s success and in advancing the retail industry as a whole.
The highlight of the evening was the presentation of the Business Partner Awards, recognising outstanding contributions from partners across various categories. These awards celebrated excellence in collaboration, performance, and shared values - underscoring the crucial role of strategic partnerships in GIANT’s enduring success and its commitment to building a stronger retail ecosystem together with suppliers.
Following the awards, guests were treated to the premiere of GIANT’s brand heritage film, tracing the company’s remarkable journey from a modest grocery store in 1944 to becoming a household name synonymous with everyday value and convenience. The film also showcased the broader GCH Retail portfolio, including Cold Storage, Mercato, and TMC Supermarkets, highlighting how these brands continue to serve communities across Malaysia and Singapore with quality and trust.
The film featured heartfelt customer stories and testimonials from key business partners, including Affin Bank, DKSH, Nestlé, Saji, Mondelez, and Chap Tong Guan, reflecting the strength of collaboration that fuels GCH Retail’s growth. It also captured the essence of Macrovalue Group’s founding in 2022 by retail veterans Datuk Andrew Lim and Datuk Gary Yap, underscoring the company’s renewed focus on innovation, expansion, and community connection.
As part of its forward strategy, GCH Retail reaffirmed its plans to expand across Malaysia and Singapore, with new store openings under the Cold Storage, Mercato, and TMC banners. The company is also introducing Jason’s, Jason’s Foodhall, and Jason’s Deli into premium retail destinations, offering curated shopping experiences designed for discerning consumers.
The evening concluded with a renewed message of unity and purpose - celebrating 81 years of heritage while embracing the future of retail with optimism, innovation, and partnership at its core.
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MDV NextWave 2025: Catalysing Malaysia’s Technology-Led Transformation
Key stakeholders outline innovation and financing priorities beyond Budget 2026, strengthening collaboration to advance Malaysia’s technology ecosystem.
Malaysia Debt Ventures Berhad (MDV), an agency under the purview of the Ministry of Science, Technology and Innovation (MOSTI), today hosted the inaugural MDV NextWave under the theme “Driving Economic Transformation and Sustainability through Technology”. The forum explored strategies to advance Malaysia’s transformation through technology, innovation, and sustainability, aligning efforts across sectors to strengthen national competitiveness. The half-day event brought together policymakers, financiers, entrepreneurs, and industry leaders to accelerate Malaysia’s journey toward a technology-driven and sustainable economy.
Held at The Glass Box, The MET, Kuala Lumpur, the event was graced by YBrs. Puan Aidawati Misdar, Under-Secretary, Strategic Technology and S&T Applications Division, MOSTI, with the welcoming remarks by YB Wong Chen, Chairman of MDV.
The event drew participation from leading government agencies and private-sector players, including Malaysian Investment Development Authority (MIDA), Northern Corridor Economic Region (NCER), Sustainable Energy Development Authority (SEDA), Suruhanjaya Tenaga, Cradle Fund, Malaysia Semiconductor Industry Association (MSIA) and National Tech Association of Malaysia (PIKOM).
Puan Aidawati, who delivered the opening remarks on behalf of Puan Norsham, said that MDV NextWave 2025 embodies MOSTI’s vision of a collaborative ecosystem where policy direction, financing innovation, and industry execution move in tandem to strengthen Malaysia’s innovation landscape.
“Through frameworks such as 10-10 MySTIE, MOSTI prioritises Research and Development, Commercialisation and Innovation (R&D&C&I) in Artificial Intelligence (AI), green technology and advanced manufacturing — and MDV plays a catalytic role in translating these efforts into commercial reality,” said Puan Aidawati.
She added that the forum’s timing — soon after Budget 2026 — underscores the Government’s continuing commitment to research, digitalisation and energy transition as engines of inclusive, high-value growth under the 13th Malaysia Plan (RMK-13).
Meanwhile, YB Wong Chen emphasised that transformation is never the work of one organisation alone, but a collective effort driven by alignment between policy, capability, and capital. “The Government directs, industry executes, and financiers like MDV design the capital solutions — this is how Malaysia can accelerate progress in high-tech industries and strengthen its resilience in an increasingly competitive region,” he said.
He added that as the nation’s dedicated technology financier under MOSTI, MDV plays a pivotal role in turning policy aspirations into tangible industry outcomes, ensuring that innovation receives effective and targeted financing. “Our goal is to ensure that no viable idea, start-up, or project is left unfunded merely because traditional financiers find it too risky,” he noted.
“Platforms like NextWave are not just discussion spaces but action platforms,” YB Wong Chen remarked, expressing hope that the event will spark new collaborations and partnerships to push Malaysia’s innovation agenda forward.
The keynote presentation by Pn. Zalina Zainol, Deputy Chief Executive Officer (Investment Development) of the Malaysian Investment Development Authority (MIDA), provided insights into Malaysia’s post-Budget 2026 economic outlook and future investment opportunities.
“Budget 2026 reinforces the momentum of Malaysia’s transformation journey. It turns national strategies - the NIMP 2030, NETR and the 13th Malaysia Plan into real, actionable impact. Initiatives like MDV’s Next Wave 2025 play a vital role in translating policy into progress by nurturing innovation and connecting ideas with capital. Together, we are building an ecosystem anchored on execution, collaboration and sustainable growth,” said Puan Zalina.
MDV NextWave 2025 featured a series of high-level discussions centred on Malaysia’s national technology priorities, including the semiconductor and E&E industry, energy transition, start-up financing, and digital connectivity.
Discussions focused on strengthening Malaysia’s position in high-value sectors, advancing renewable energy adoption, improving access to innovation financing, and driving digital transformation — all crucial for building a competitive, sustainable, and inclusive economy.
As a technology financier, MDV provides structured financing, including venture debt, project finance and blended-finance mechanisms, to support companies and technologies across strategic sectors. MDV’s objective is to bridge the “innovation gap” and ensure that viable ideas move beyond R&D into successful commercialisation.
By bringing together government, industry and finance at NextWave 2025, MDV has reinforced its role as a catalyst for Malaysia’s technology-led transformation. The partnerships, ideas and strategies arising from the event are expected to drive progress in key sectors, strengthen Malaysia’s innovation ecosystem and contribute toward sustainable economic growth.
MDV NextWave 2025 concluded with a shared commitment to translate insights into action through strategic partnerships, co-investment initiatives and policy collaboration. The forum is expected to serve as an annual platform to advance Malaysia’s technology financing ecosystem and to mobilise innovation for sustainable growth.
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Rohto-Mentholatum Celebrates 30 Years in Malaysia by Bringing the “Little Nurse” to Life
Heartwarming campaign spreads love and happiness to the elderly across Klang Valley
Rohto-Mentholatum (M) Sdn. Bhd. (Rohto-Mentholatum) is celebrating its 30th anniversary not just with gratitude, but with a heartwarming movement to give back. In a special community outreach initiative, the company brought its long-standing icon—the “Little Nurse”—to life through a meaningful campaign to spread love and happiness to the elderly.
Known for trusted brands like Hada Labo, Sunplay, Selsun, Mentholatum Acnes and Mentholatum LipCare, Rohto-Mentholatum has been a household name in skin and personal care for Malaysians since 1995. Yet, what many may not know is that behind every product stands a symbol of compassion: the Little Nurse, featured in the company’s corporate logo.
“She’s the heart behind our brand. As we celebrate this milestone, we’re turning her values into action—proving that small gestures, rooted in care, can brighten someone’s day,” said Lim Mei Yuen, General Manager of Rohto-Mentholatum (M) Sdn. Bhd.
To bring this spirit of care to life, Rohto-Mentholatum collaborated with Watsons Malaysia to launch a special charity initiative. For every 1 unit sold of selected products from Hada Labo, Sunplay, Mentholatum Acnes, Mentholatum LipCare, and Selsun, sold in August 2025, RM0.10 was donated to support the campaign. Thanks to the support of Malaysian consumers, the initiative successfully raised RM40,000, which was used to fund donations and activities for elderly care homes.
As part of the outreach, the company organised joyful, interactive sessions and delivered essential supplies to four elderly care homes across the Klang Valley i.e. Pusat Jagaan Al-Fikrah, Rumah Orang-Orang Tua Seri Setia & Sungai Way, Persatuan Warga Emas Klang, and Chester Home.
Joined by Rohto-Mentholatum employees, the campaign aimed to rekindle joy and connection across generations—delivering heartfelt moments through various activities.
“It was heartwarming to see smiles light up the room. For many of our employees, it was a reminder that care isn’t just something we put into our products—it’s something we can give with our time and hearts,” added Lim.
As Rohto-Mentholatum looks ahead, this campaign reflects its enduring mission:
To care beyond products. To care for people. To care for the future.
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